Self-initiated UX case study

Turning Autocar India into an app people open every day

A ground-up redesign of Autocar India's app — shaped in conversation with editor Hormazd Sorabjee — rebuilt around three readers: people buying a car, people who love cars, and people who already own one.

Role
UX Design
Type
Self-initiated
Guided by
Hormazd Sorabjee, Editor
Tools
Figma
Redesigned Autocar India home feed
The problem

Autocar India has run authoritative car journalism for over two decades — but its app read like a PDF of the magazine: a digital newsstand, not a destination. Navigation was flat, ad space was an afterthought, and none of its three readers had a reason to open it between issues.

The brief I set for myself: improve the everyday experience of the app, and in doing so, open up the traffic and revenue the current structure was leaving on the table.

It stopped being "make the app nicer" and became "give each reader a reason to open it on a Tuesday, not just on launch day."
— Framing shaped in conversation with Hormazd Sorabjee, Editor, Autocar India, after meeting him at his office
Market context

The opportunity behind the redesign

None of these numbers are Autocar's own — they're the industry backdrop that made the three priorities below worth designing for.

$36–45B
Size of India's used-car market in 2024–25, growing 10–15% a year
~70%
Of used-car sales still go through unorganised dealers — the trust gap Certified is built for
85%+
Of Indian car shoppers research online before ever visiting a showroom
4 → 2
Average dealership visits per purchase, down as online research replaces them
Sources: IMARC Group and Mordor Intelligence (used-car market sizing, 2025); J.D. Power / NielsenIQ India Sales Satisfaction Study; Think with Google, "The Road to Digital."
Design process

Five stages, from teardown to prototype

A standard discover–define–design–deliver loop, with validation scoped as the deliberate next step rather than skipped.

01

Discover

  • Heuristic teardown of the existing app
  • Content and IA audit against Autocar's print archive
02

Define

  • Three personas synthesised
  • Four revenue streams mapped to content
03

Prioritise

  • Impact vs. effort scoring
  • Scope cut to three of four opportunities
04

Design

  • 3 rounds of low-fi wireframes
  • Hi-fi UI and a clickable Figma prototype
05

Validate

  • Usability testing with real buyers
  • Dealer interviews for Certified pricing
Next step
Three rounds of low-fidelity wireframes for the home screen
Three structural passes on the home feed — from an Instagram-style vertical scroll to grouped horizontal carousels.
Information architecture mapping every section to a user need
Information architecture — every section mapped to a persona and a revenue stream before any screen was drawn.
Who it's for

Three readers, three different jobs

One app was trying to serve very different intents at once. Separating goals and frustrations by persona is what made the prioritisation call possible.

Car buyers

Actively shopping, 1–3 month window
Goals
  • Shortlist and compare cars quickly
  • Trust a review before a showroom visit
  • Reach a dealer without cold-calling
Frustrations
  • No way to compare cars side by side
  • Specs buried inside long review articles
  • Classifieds with no inspection or trust signal

Enthusiasts

Not buying soon, here for the content
Goals
  • Keep up with launches and motorsport
  • Watch reviews and long-form video
  • Feel like an insider, not a subscriber
Frustrations
  • App only updates once a month
  • Nothing to check back for between issues
  • Print-first layout feels dated on mobile

Car owners

Already bought, least served today
Goals
  • Track fines, insurance, service dates
  • Get trustworthy upkeep advice
  • Feel Autocar still has something for them
Frustrations
  • App has nothing once the purchase is done
  • Owner-specific content barely exists
  • No integration with real ownership data
Competitive audit

Where Autocar can win that others can't

Classifieds and research apps already exist in India. Autocar's edge isn't more listings — it's editorial credibility nothing else in this table can claim.

CapabilityAutocar India (before)CarDekho / CarWaleCars24 / SpinnyAutocar India (redesign)
Independent road testsYes, print-firstLimitedNoYes, daily on home feed
Side-by-side comparisonNoYesNoYes, with 3D view
Inspected pre-owned listingsNoPartialYesYes — Autocar Certified
Motorsport & launch contentMonthlyLimitedNoLive, daily
Editorial brand trustHigh, underusedLowLowHigh, applied to Certified
Revenue research

Where the money was hiding

The app monetised almost entirely through print subscriptions inside a PDF viewer. Mapping personas against Autocar's existing content surfaced four workable revenue streams.

In-feed ads
Manufacturer ads inside launches and live-video sections
Classifieds
Broker commission on the existing used-car marketplace
Autocar Certified
New — commission from a dealer-partnered inspection programme
Community
Brands engaging directly with owners in review threads
Design principles

What every screen had to answer to

Show the spec, don't say it

Numbers and 3D views instead of paragraphs — a buyer should never have to read a review to find a horsepower figure.

Earn a daily visit

If a screen only mattered once a month, it moved off the home feed — daily content is the whole retention strategy.

Borrow trust, don't dilute it

Every new revenue idea had to use Autocar's editorial credibility, not just its audience.

Prioritisation

Four ideas, three built first

Scored on impact against effort. The fourth needed data infrastructure Autocar doesn't control yet — parked, not designed, in this pass.

01
Compare cars
Shortlist, view specs side by side, reach a dealer.
Impact High · Effort Med
Designed
02
Daily feed
Launches, motorsport and reviews on the home screen.
Impact High · Effort Low
Designed
03
Autocar Certified
Dealer cars inspected and sold under Autocar's name.
Impact High · Effort High
Designed
04
Ownership tools
Fines, insurance, service tracking.
Impact Med · Effort High
Parked
For buyers

Comparing cars, without leaving the app

Buyers had no way to weigh cars against each other — only separate reviews to hold in their head. A dedicated comparison screen puts shortlisted cars side by side, with a draggable 3D view of each before it's ever seen in person.

Why it worksThree shortlisted cars to a dealer enquiry, in one continuous flow — not three separate articles.
Track Comparison-to-dealer-enquiry conversion rate
Side-by-side car comparison with 3D view
For enthusiasts

A reason to open the app before the next issue

Enthusiasts had little reason to open the old app outside of a new issue dropping. Launches, motorsport and long-form reviews now live on the home screen itself, so the app earns daily visits instead of monthly ones.

Why it worksDaily content on the home screen is daily ad inventory — not just inventory on issue day.
Track Day-7 return rate on the home feed
Motorcycle review article page
New revenue stream

Lending editorial trust to the used-car market

Autocar's classifieds already take a cut of listings it never inspects. Autocar Certified pairs dealer inventory with Autocar's own inspection checklist — turning a listing into something a buyer will pay a premium to trust.

Editorial trust

20+ years testing cars

→

Dealer network

Existing classifieds partners

→

Certified badge

Buyer pays a trust premium

Why it worksThe one revenue idea only a magazine — not a marketplace — is positioned to sell.
Track Certified take-rate and commission per certified sale
Parked, not dropped
Ownership tools

Letting owners track fines, insurance renewals and service history tested well with real car owners. It's parked because it depends on integrations Autocar doesn't control — RTO records, insurer data, service networks — and doesn't draw on Autocar's editorial voice or dealer relationships. A strong phase-two candidate, once the app has proven it can hold owners' attention at all.

Measuring success

How I'd know this worked

Framed the way a product team would define success before shipping — a north star, and one supporting metric per persona.

North star metric
Weekly active readers across all three personas — not just downloads or issue sales.
Buyers
Comparison → dealer lead rate
Share of comparison sessions that end in a dealer enquiry.
Enthusiasts
Day-7 feed return rate
Share of readers back on the home feed within a week, independent of a new issue.
Certified
Certified take-rate
Share of classifieds traffic converting to a certified listing sale.
These are the metrics I'd instrument at launch — this project currently stops at a clickable prototype, not live product data.
Back to the brief

What this unlocks

3 → 1
Three separate reader intents finally served from one coherent app.
+1
New revenue line proposed — Autocar Certified — that didn't exist before.
Daily
The reason to open the app shifts from "new issue" to a live home feed.
Reflection

What I'd do next

Click through the prototype

Home feed, comparison, car detail and Autocar Certified — built out end to end in Figma.

Open the Figma prototype