TEST.SET.GO
TestSetGo
The pre-analytical phase (collection, labeling, transport) is the most critical and error-prone stage in lab diagnostics, responsible for up to 68% of all laboratory errors. These errors cause patient anxiety, delayed diagnoses, and costly sample rejections for the lab.
Problem
-Healthcare’s home sample collection process remains fragmented.
-Elderly users find it confusing, collectors face scheduling conflicts, and admins lack visibility.
-This leads to human errors, inefficiencies, and missed appointments.
How might we simplify and humanize the blood sample collection experience for patients, while improving operational efficiency for medical staff and administrators?
Design Process
Discover
Conducted user interviews and mapped workflows to identify process inefficiencies.
Define
Created user journey maps for each role to visualize emotional touchpoints and friction areas.
Develop
Brainstormed solution directions inspired by gig economy apps like Swiggy and Zomato for operational flow efficiency.
Deliver
Built high-fidelity prototypes, refined UI through usability feedback.
User Persona
John Honai
48
Pharmacist
California
Married
About
John is a Pharmacist with 20+ years of experience and does multiple duties in the Hospital pharmacy.
He starts his day with checking for regular rounds in the hospital before proceeding to on site pickups of samples.
Everyday Activities
Wakes up and does primary duties.
Prepares for work
Have breakfast
Check for the appointments for the day
Proceeds to work
Spends quality time with family post work.
Goals & Needs
Have own Pharmacy or Lab
Grow in career
Understand patients and their needs
Efficiently do the job
Spend quality time with family
Frustrations
Unpredicted traffic conditions eats his quality time with family
Uninformed cancellations results in waste of time and effots
Patients not prepared for the tests in advance
Motivations
The experience gained over the years made patients comfortable with him
Certain patients specifically ask for him for collecting blood samples
Device Usage
Desktop
Social Media
Mobile
Understanding users and acting accordingly helps the patients get comfortable
Tom Berklin
64
Admin
California
Married
Understanding the eco system helps in improving the efficiency of the system.
About
Tom is Senior executive who have 30+ years experience working in organizations. He loves problem solving and strategy puzzles and spends his free time doing the same. He stays with his wife and his Kids are working away. He visits his kids often and loves travelling with the family and friends.
Everyday Activities
Oversee Admin and other stakeholder performance.
Keep a track on everyday activities by the team and assign and plan the day in case anyone takes a day off.
Goals & Needs
Quality time with family
Settle in a silent town after retirement
Need an efficient way to monitor the eco system to keep working on challenging areas where he can contribute his expertise.
Frustrations
The inability to have visibility across the stakeholders duties.
No common platform to monitor the day to day performance.
Motivations
Successful implementation of his strategies
Process improvement
Quality time with family
Device Usage
Desktop
Social Media
Mobile
Tech-Know-How
Molly Sam
Age 78
Retired
California
Married
Freedom is the ability to do everything on your own without restriction
About
Molly is a 78 year old retired lady living with her family consisting of her aged son and his wife. She is independant and prefers doing things on her own.
She uses a smartphone and is aware of basic usage of apps like Whatsapp, Facebook, etc.
Everyday Activities
Starts day at 4AM
Makes a coffee for herself
Prayers
Newspaper
Rest
Goals & Needs
Capability of doing everything on her own while having a safe backup
Healthy lifestyle
SAfe environment
Personal space and time
Frustrations
Limitations of apps using small font
Certain apps aren’t intuitive to use and she needs help from someone to complete tasks.
Needs help to get bloodtests done at a clinic as she cant go alone.
Motivations
Loves watching TV
Excited about meting grandchildren
Spends most of her time in her space.
Device Usage
Social Media
Mobile
TV
Jean Paul
52
Manager
California
Married
Having a birds eye view of operations helps in easy understanding of the working of the org
About
Jean is an energetic leader who is patient and stand as a strong pillar for his subordinates. He is married and his family consists of four including his kids. He values time with family and loves to travel. He believes travelling keeps the mind fresh and works while travelling too.
Everyday Activities
Wakes up and prepares food for himself and his family some days.
Goes through the news while doing morning chores.
Drops wife to work and comes to work.
Goes back post work and spend time with family
Goals & Needs
Quality time with family
Work life balance
Travel
Early retirement and travelling to meet his kids
Frustrations
The inability to view what is happening while he travels makes him worried about the teams performance.
Motivations
His kids study far away and travelling freely without having the worries of managing his work.
He works smart and makes smart investments to retire early
Device Usage
Desktop
Social Media
Mobile
Tech-Know-How
Facts:
The highlighted points are the issues we will be focusing on in this project.
Human Error: Mistakes during collection, labeling, and handling of blood samples
Data Integrity: Ensuring the accuracy and integrity of data related to blood samples, including patient information and test results, is crucial.
Interoperability: Integration of data across different systems and platforms can be problematic, leading to fragmented information.
Needle Stick Injuries: Healthcare workers are at risk of needle stick injuries, which can transmit infectious diseases.
Create an intuitive booking flow for patients.
To draw a Frame, click on Layout in the Toolbar, then select Frame. Now, you can click and drag anywhere on the Canvas.
Build a mobile tool for collectors to manage daily pickups.
To add an image, select any Frame, and either double-click on it, or go to the Fill property. In the Fill property, switch to the image icon. Here, you can upload images.
Goal
Create a connected ecosystem that too is a unified, patient-centric blood sample collection ecosystem that connects patients, phlebotomists, managers, and administrators through an accessible, transparent, and emotionally engaging platform.
Information Architecture
The ecosystem was divided into three user layers:
Patient Interface: Booking, report tracking, and notifications.
Collector Interface: Task scheduling, route map, and report upload.
Admin/Manager Interface: Dashboard view, analytics, and performance reports.
Each layer interconnects via shared data pipelines ensuring transparency and reducing redundancy.
User Journey Mapping
Management
(Blind Spot)
The solution moved beyond a simple booking app to an AI-driven logistics ecosystem, inspired by modern food delivery models but adapted for medical-grade compliance.
USP
Key:
Key areas where I wanted to make an impact is the most common error in blood sampling ecosystem which are as follows.
I took inspiration from how products are tagged in a Grocery store.
I observed how products are tagged using QR codes and is simple scanned at the billing counter which increases the speed and precision of the system.
Data Integrity: Ensuring the accuracy and integrity of data related to blood samples, including patient information and test results, is crucial.
Human Error: Mistakes during collection, labeling, and handling of blood samples
Key Features
🔔 Smart Notifications: Appointment reminders and report delivery alerts.
🧾 QR-Based Labeling: Reduces human error during sample tagging.
📊 Dashboard Analytics: Provides real-time insights on performance.
Design System & Visual Language
Pink
Primary Colour
To build a visual language that feels reassuring rather than clinical or alarming, I intentionally moved away from traditional healthcare reds. Red is strongly associated with urgency, errors, and alerts signals that can elevate patient anxiety. Instead, I used softened red-inspired tones that retain thematic relevance without triggering negative emotional responses.
The name “TestSetGo” was crafted as a play on the familiar phrase “Get, Set, Go,” signaling efficiency, readiness, and a smooth end-to-end journey.
Do the Test, You’re Set to Go!
charm
childhood
sensitivity
politeness
sweetness
Wireframes
Key:
Helps us understand and check if the flow and user experience is functional before moving to the hi fidelity screens and User interface part.
For this exercise we have chosen the relevant screens and not the entire flow.
Pic 1: The exec screen for list of appointments.
Pic 2: Click on each patient name to see details(If no runner).
Pic 3: Details(If runner).
Phlebotomist
Pic 1: the onboarding flow
Pic 2: Normal Login
Patient
9:41
Hi Molly!
Health report last updated on 23/05/2024
Scan or Upload report
Swipe up!
WBC
HEMOGLOBIN
RBC
Platelet Count
2,87,240
12%
Prev
Test Now!
Clinics
Settings
Home
5.2
9000
12.5
Summary
Interactive Home screen which shows the primary details and insights intoo any health conditions.
9:41
Hi Molly!
Health report last updated on 23/05/2024
Scan or Upload report
HEMOGLOBIN
13.2
WBC
5.2
RBC
9000
HEMOGLOBIN
12.5
Health Tips
A Blood test every 6 months will help you keep a track on your health.
Click here to book!
Health Tips
Consuming flavonoid-rich citrus fruits may help reduce blood pressure and stiffness in your arteries while improving blood flow and nitric oxide production.
Platelet Count
2,87,240
12%
Prev
Test Now!
Clinics
Settings
Home
Swipe up!
Interaction
As the user scrolls up, the screen becomes before tabular, structures and organized with more detailed information.
9:41
Welcome to
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Join over 10.000 clients in the US getting blood test reports like a breeze!
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9:41
Welcome to
o
Join over 10.000 clients in the US getting blood test reports like a breeze!
Create an account
Already have an account?
Log in
9:41
Hi, lets get started!
Diabetes
Heart Diseases
Cholesterol
Vitamin Deficiency
Next
Select any pre-existing health conditions.
9:41
Hi Ken!
Health report last updated on 23/05/2024
Scan or Upload report
Swipe up!
WBC
HEMOGLOBIN
RBC
Platelet Count
2,87,240
12%
Prev
Test Now!
Clinics
Settings
Home
9:41
Hi Molly!
Health report not updated! Click here to book a test!
Scan or Upload report
Blood test
Contact us
Health Tips
A Blood test every 6 months will help you keep a track on your health.
Click here to book!
Health Tips
Consuming flavonoid-rich citrus fruits may help reduce blood pressure and stiffness in your arteries while improving blood flow and nitric oxide production.
Platelet Count
Test to find out!
Prev
Test Now!
Clinics
Settings
Home
9:41
Last step!
Skip
Next
Upload documents
Upload a photo/file of your previous reports.
Don't worry, your data will stay safe and private.
Select file
or
Open Camera & Take Photo
9:41
Hi Molly!
Health report last updated on 23/05/2024
Scan or Upload report
Swipe up!
WBC
HEMOGLOBIN
RBC
Platelet Count
2,87,240
12%
Prev
Test Now!
Clinics
Settings
Home
9:41
Hi Molly!
Health report last updated on 23/05/2024
Scan or Upload report
HEMOGLOBIN
WBC
RBC
HEMOGLOBIN
Health Tips
A Blood test every 6 months will help you keep a track on your health.
Click here to book!
Health Tips
Consuming flavonoid-rich citrus fruits may help reduce blood pressure and stiffness in your arteries while improving blood flow and nitric oxide production.
Platelet Count
2,87,240
12%
Prev
Test Now!
Clinics
Settings
Home
Swipe up!
Molly
o
9:41
Welcome to
o
Join over 10.000 clients in the US getting blood test reports like a breeze!
Create an account
Already have an account?
Log in
9:41
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9:41
Hi, lets get started!
Next
Select any pre-existing health conditions.
Cholesterol
Diabetes
Heart Diseases
Vitamin Deficiency
9:41
Let’s get to know you!
Next
Age
48
Gender
Select
Contact
+44
70383 66988
9:41
Last step!
Skip
Next
Upload documents
Upload a photo/file of your previous reports.
Don't worry, your data will stay safe and private.
Select file
or
Open Camera & Take Photo
9:41
Hi Molly!
Health report not updated! Click here to book a test!
Scan or Upload report
Blood test
Contact us
Health Tips
A Blood test every 6 months will help you keep a track on your health.
Click here to book!
Health Tips
Consuming flavonoid-rich citrus fruits may help reduce blood pressure and stiffness in your arteries while improving blood flow and nitric oxide production.
Platelet Count
Test to find out!
Prev
Test Now!
Clinics
Settings
Home
